QLess - Student Information & Employee Training

QLess is an easy way for students to quickly access the services they need without standing in long lines.

  1. Join the queue!
  2. Appointment Scheduling (QLess) for Students: What it is and how it saves you time
  3. QLess Appointment Scheduling for Employees: Training & Learning Resources

What You Need to Know

Join a Line, Virtually

“Joining the Queue” allows you to wait in a virtual line to speak with a staff member from the Undergraduate Admissions and Outreach, Registrar’s, and Financial Aid and Scholarship offices. You can choose to be notified by text as your turn approaches. Most offices offer both an in-person (meet in the Student Services Center) and a virtual (meet via Zoom) option.

What You Need to Do

Create an Account and Join the Queue

You can join a queue to receive services during available hours from a department in the Student Services Center like Undergraduate Admissions, Office of the Registrar or the Financial Aid & Scholarship Office. Joining the queue will place you in line for the service you select and activate notifications to your phone or email when your turn approaches.

The following Virtual Queues and Appointments are currently available:

Who has Access

  • Faculty
  • Staff
  • Students

Cost and Requirements

Cost

It is free to SJSU students, faculty, and staff.

Requirements

You have two options to join the Queue, either via the department website or by downloading the QLESS app. 

  • Website: Click the “Join the Queue” button and follow the directions.
  • Download the App: Download the QLESS Android or iOS App. Once you’ve opened the App, look for SJSU and follow the prompts.

Additional Resources

Common Text Commands

L Text "L" when you need to exit the line.
S Text "S" when you want an update of your wait time or place in line.
M Text "M" to request more time.
H Text "H" for help to get additional assistance.
W Text "W" to switch from text to voice call updates.
N# Text "N#" to notify you in XX minutes before it's your turn.

Support: Need Help or Have Questions

Submit a help ticket request.